| 1. 注册 | 2. 购物 | 3. 美国包裹 | 4. 运输及跟踪 |
标准运送/快递运送
| Q. | 是否有你们运送人员无法送达的地址/邮政编码？ |
|---|---|
| A. | 我们的物流合作伙伴提供世界各地运送服务。 |
| Q. | When should I start using the new address for my packages? |
| A. | You may start to use the new address above, starting from 06 Sep 2017. |
| Q. | Where can I find out about the new address? |
| A. | The new Store2Ship warehouse address will be listed in your account, under ‘Your US Addresses’ tab, with effect from 06 Sep 2017. |
| Q. | Can I still ship packages to the old address? |
| A. | You may continue to shop at the merchants’ websites using the old address, however, do note that your packages will need to reach our old warehouse address on or before 06 Oct 2017. |
| Q. | What will happen to my packages if I continue to ship to the old address after 06 Oct 2017? |
| A. | Packages that arrived at the old warehouse from 06 Oct 2017 onwards, will be ‘returned to sender’. You would need to inform your merchant(s) of the new Store2Ship address to arrange for redelivery. Store2Ship is not liable for any costs that might arise because of this. |
| Q. | I have a few other queries related to this, who can I contact? |
| A. |
跟踪我的运单
| Q. | 运送时无人接收，快递公司会如何处理我的包裹呢？ |
|---|---|
| A. | 快递公司会留下备注有联络号码的贴士以便您联系并再次安排运送。 |
| Q. | 我可以取消或更改我的运单的细节吗？ |
|---|---|
| A. | 当您付款后，您是无法取消或更改您的运单细节的，因为我们的系统设计是用来生成和及时有效的处理运单的。因此，在付款之前请确保您已经作出正确的选择。 |
国际退货
| Q. | 当我的包裹退货到美国，是否会被征收美国关税和其他税收呢？ |
|---|---|
| A. | 如果你能有效的文件，你的物品其实都是回报证明的，不应该有美国的关税和税款征收. |
| Q. | 我在哪里可以访问美国进口关税的信息的网站？ |
|---|---|
| A. |
