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: Consolidation; Repack; Storage; Return from U.S. Address; FAQs
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1. REGISTER

2. SHOP

3. PACKAGES AT U.S.

4. SHIP + TRACK

As STORETOSHIP is neither a retailer nor a reseller, please note that we are unable to make the final decision on merchant/reseller returns. However, we will certainly help you process your returns should you require it.

Returns can be made both from your U.S. Address or from home.

Charges

We charge a returns administrative fee of US $5 per shipment.
Additionally, for packages weighing 1kg or less, return fees are US$6 per package.
For packages weighing more than 1kg, there is an additional charge of US$1 for every 0.5kg of additional weight.

You will also have to bear the cost of domestic shipping, if any, along with any additional charges levied by the merchant.

Below please find the necessary steps you need to take to return items from your U.S. address to merchants.

Orders you purchased directly from merchant	BuyForMe orders
1. Check the merchant's return policy. Points to note; is your item eligible for returns? Some items may only be eligible for replacements the mode of refund. Some merchants may offer refunds in the form of shopping credits/ vouchers etc. the returns window period. Most U.S. Online merchants have a return window period of between 15 to 60 days If you are able to proceed with the returns, get the following from the merchant a commercial invoice a returns label a returns authorization reference number (RMA reference number), if applicable	1. Email us which package or item you'd like to return.
2. Email us with details on which package(s) or item(s) you wish to return. Please also provide us with a copy of the returns label and a returns authorization reference number (RMA reference number), if applicable, from the merchant	2. We will check the merchant’s returns policy for you and obtain from them. a returns label together with a returns authorization reference number (RMA reference number) if applicable
3. We will email you the applicable charges for returning your package(s)/item(s). This includes the returns administrative fees and domestic shipping fees, id applicable Make payment at Your Account > Requests & Notices > Payment Requests	3. We will email you the applicable charges for returning your package(s)/item(s). This includes the returns administrative fees and domestic shipping fees, if applicable
4. After payment, allow 2 business days for our U.S. office to process the returns. After the item(s) have been returned to the merchant, ensure that you receive a refund from them. Refund policies and dates vary from merchant to merchant. You will need to liaise directly with the merchant if there are any delays in the refund process.	4. Allow 2 business days for our U.S. office to process the returns. Within 7 business days of receiving a refund from the merchant for your item(s), we will transfer this refund to your payment method, less any applicable charges (administrative fees and domestic shipping fees etc).